Muse Food Services Private Limited

1. Introduction

Muse Food Services Private Limited (“Muse”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal and business information collected through our operations, services, events, website, and communications.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard information relating to employees, clients, vendors, event attendees, contractors, and website users.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Full name

• Contact information (email, phone number, address)

• Employment details

• Identification documents where legally required

• Emergency contact details

1.2 Business Information

• Client event details

• Vendor agreements

• Billing and payment information

• Contractual communications

1.3 Operational Information

• Food preferences and dietary requirements

• Event schedules and logistics

• Service feedback and customer inquiries

1.4 Technical Information

When using our website or digital systems, we may collect:

• IP addresses

• Browser/device information

• Cookies and analytics data

• Usage activity

2. How We Use Information

We use collected information to:

• Deliver hospitality and catering services

• Coordinate events and logistics

• Process payments and contracts

• Maintain workplace safety and compliance

• Improve customer experience and service quality

• Meet legal, regulatory, and food safety obligations

• Communicate operational updates and support

3. Confidentiality & Data Protection

Muse Food Services Private Limited maintains strict confidentiality standards regarding:

• Client information

• Event details

• Internal business operations

• Employee records

• Vendor agreements

We implement reasonable administrative, technical, and operational safeguards to protect data from unauthorized access, misuse, disclosure, or loss.

4. Information Sharing

We do not sell personal information.

Information may only be shared:

• With authorized employees or contractors performing legitimate business duties

• With vendors or partners supporting service delivery

• When required by law, regulation, or government authority

• During legal proceedings or compliance investigations

All third parties handling company information are expected to maintain confidentiality and appropriate security standards.

5. Employee & Contractor Responsibilities

Employees, contractors, and representatives must:

• Protect confidential information

• Use company systems responsibly

• Avoid unauthorized disclosure of sensitive data

• Follow all confidentiality and non-solicitation obligations

Improper handling of confidential information may result in disciplinary or legal action.

6. Data Retention

Information is retained only for as long as necessary to:

• Fulfill operational purposes

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce agreements and company policies

7. Your Rights

Where applicable under law, individuals may request:

• Access to personal information

• Correction of inaccurate information

• Deletion of certain records

• Restriction of processing

• Withdrawal of consent where applicable

Requests may be submitted to the company through official communication channels.

8. Cookies & Website Usage

Our website may use cookies and analytics tools to:

• Improve user experience

• Monitor website performance

• Understand visitor interactions

Users may manage cookie preferences through their browser settings.

9. Policy Updates

Muse Food Services Private Limited reserves the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.