Code of Business Conduct & Ethics

Muse Food Services Private Limited

1. Corporate Integrity & Ethical Business Practices

1.1 Anti-Bribery & Corruption

Muse strictly prohibits bribery and corruption in all forms. Personnel must never offer, promise, authorize, or accept anything of value intended to improperly influence business decisions.

1.2 Gifts & Entertainment

Business decisions must always be based on merit. Gifts, hospitality, or entertainment that may create conflicts of interest or appear improper are prohibited.

1.3 Conflicts of Interest

Employees and representatives must avoid situations where personal interests interfere with professional responsibilities. Potential conflicts must be disclosed promptly.

1.4 Whistleblowing & Non-Retaliation

Muse promotes a transparent “Speak Up” culture. Individuals are encouraged to report suspected misconduct without fear of retaliation.

1.5 Confidentiality & Asset Protection

All personnel must protect confidential information, company property, operational data, and client details while using company assets responsibly.

2. Workplace Environment & Professional Conduct

2.1 Respect & Anti-Discrimination

Muse is committed to maintaining an inclusive, respectful, and harassment-free workplace for employees, clients, vendors, and partners.

2.2 Collaborative Culture

Personnel are expected to communicate effectively, follow operational instructions, and contribute positively to team performance and customer experience.

3. Hospitality Operations, Quality & Safety

3.1 Food Safety & Hygiene

All staff must comply with food safety regulations, sanitation standards, hygiene protocols, and approved handling procedures to ensure safe food preparation and service.

3.2 Occupational Health & Safety

Personnel must maintain safe work environments, use equipment responsibly, wear required PPE, and report hazards or incidents immediately.

3.3 Service Excellence

Muse prioritizes exceptional guest experience through professionalism, accuracy, quality service, and respectful customer interaction.

4. Environmental Responsibility

4.1 Sustainable Practices

Employees are expected to support waste reduction, responsible resource use, recycling initiatives, and sustainable operational practices.

5. Accountability & Continuous Improvement

5.1 Personal Responsibility & Growth

All personnel are accountable for their actions, attendance, conduct, and professional development. Participation in ongoing training and improvement initiatives is expected.